Contact Us
Got a question about one of the free spins offers we've covered, spotted something that needs updating, or just want to flag your own experience with a casino brand? This page explains the best way to reach us and what we can (and can't) help with.
How to reach the team
The quickest way to get in touch is by email at [email protected]. Tell us clearly what your message relates to — a specific casino, a bonus term you're unsure about, or a general query about the site — and we'll get back to you as soon as we can. We read every message, though response times can vary depending on volume.
What we can help with
- Corrections or updates to information on a casino review, including free spins offers, wagering requirements or bonus terms that may have changed
- Questions about how we assess and rank Canadian online casinos
- Feedback on your own experience signing up, claiming a welcome bonus, or playing at a brand we've reviewed
- General enquiries about the site, its content or how it's put together
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or answer questions about a specific bet, spin or bonus balance on your account. For anything account-related — including a free spins offer that hasn't credited properly — you'll need to contact the casino's own customer support team directly, since only they can access your account.
If you're concerned about your gambling habits or those of someone close to you, our Responsible Gambling page has practical guidance and support options.
Before you write in
A few checks can save time on both sides:
- If your question is about bonus terms, check the casino's own terms page first — wagering requirements, maximum bet limits and expiry dates are set by the operator, not by us
- If you're asking about a specific free spins promotion, include the casino name and roughly when you signed up, so we can look into whether the offer we listed still matches what's live
- If you think a review needs correcting, let us know what's changed and, where possible, where you saw the update — this helps us verify it quickly
Why our reviews look the way they do
Every brand featured on this site has been researched against the same criteria — licensing, game selection, payment options relevant to Canadian players, and the fairness of bonus terms attached to welcome offers. Editorial ratings are ours, not customer scores, and no casino pays to move up the list. If you'd like more background on how the site operates, our About Us page covers that, and our Terms and Conditions set out the rules for using the site itself.
A note on commercial relationships
Some of the links on this site are commercial, and we may earn a commission if you sign up through them. This doesn't influence which casinos we list or how they're ranked — our ratings reflect our own research, and disclosure here is about being upfront, not a substitute for reading a casino's own terms before you play.